The small print
Refunds and cancellations
How refunds and cancellations work for classes, coaching and training. If something isn't right, tell us and we'll do our best to fix it.
Last updated
Draft. This page is still being reviewed and may change before it's final.
Classes
A class is in your library the moment you buy it, so class sales are final.
We'll refund you if you were charged twice for the same class, or if a class won't play and we can't fix it within 7 days of hearing from you. A refunded class leaves your library.
Coaching and training: 5 business days to change your mind
You can cancel coaching or a training purchase for a full refund until midnight on the fifth business day after you buy (Sundays and holidays don't count). If a training session has already taken place, its price is deducted.
To cancel, send a message through the contact page, email hello@deniseculbreth.com or write to [postal address]. We'll refund you within 10 days.
This right comes from California's Health Studio Services law, and we give it to every buyer, wherever you live.
Coaching after that
You can cancel coaching at any time from the billing link in your confirmation email. Cancelling stops the next charge, and your coaching continues until the end of the period you've paid for.
After the first 5 business days, we don't refund part of a period, or a renewal that has already been charged.
Training after that
After the first 5 business days, unused sessions can't be refunded, except in these cases, where we refund each unused session at the price per session you paid:
- A disability, confirmed by your doctor, means you can't continue training.
- You move more than 25 miles from where you train with Denise in person.
- In the event of your death, your estate can ask for the refund.
- Denise cancels a session and we can't find another time.
How to ask for a refund
Send a message through the contact page, email hello@deniseculbreth.com or reply to your receipt, using the email address you bought with. We send approved refunds to the card you paid with within 10 days of your request, and your bank may take a few more days to show them.
If something's wrong with a charge, please talk to us before disputing it with your bank. It's usually the fastest way to sort it out.